Call centre application

An all-new way to keep your call centre running hassle-free.

Give your agents the edge with a smart user interface and built-in verification features. Our cloud-based application will empower and improve your support or sales teams. Eliminate the need for new hardware, on-site data centres or technicians, our software can  integrate with your existing CRM and telephony systems.

Call centre application

An all-new way to keep your call centre running hassle-free.

Give your agents the edge with a smart user interface and built-in verification features. Our cloud-based application will empower and improve your support or sales teams. Eliminate the need for new hardware, on-site data centres or technicians, our software can  integrate with your existing CRM and telephony systems.

What makes our web application unique?

Real-time verification features.

With minimal user input, First World software can verify and cross-reference all your potential customer’s data, including:

Bank account verification

Verify and ensure that clients provide correct bank account details before setting up payments.

Debit Date Optimisation

Verify and ensure that clients provide correct bank account details before setting up payments.

Customer Identities

Verify customer identity numbers in real-time.

Contact Details

Ensure that customers provide correct contact details in real-time.

Why choose us?

Keep costs down

First Word’s software has been specifically designed to help lower the cost of doing business.

  • No expensive hardware and setup fees
  • No on-site data centre necessary
  • Integrate with your existing infrastructure
  • Prevent fraud proactively
  • Always-on local support

How your business can benefit

Sell more

Live verifications and actioning payments in real-time significantly decreases the time needed to close sales and payment loops.

Prevent fraud

With our built-in verification system, you can proactively prevent fraud by confirming contact details, identity numbers, addresses and bank account details all in real-time.

Manage mandates easily

By storing mandates in the cloud, they are instantly available, meaning fewer disputes. When they do arise, disputes can now be resolved quickly and effectively.

Integration designed to suit your needs

Integrate First Word to work with your existing systems and platforms. The system can be scaled and tailored to meet your exact business requirements.

Key features

Real-time verification

Verify contact details, identity numbers, addresses, bank card information, bank account details and credit information instantly.

Accolades

Cross-reference information checks verify customer data, so your team can set up mandates with confidence.

Scalability

Unlimited seats, multiple telephone numbers

Real-time payment

Installation payments, monthly recurring payments, skipped payments, debit order and more, can be actioned directly from the system.

Instant access to mandates

Voice mandates are recorded, stored in the cloud and instantly recalled for debit order collection.

Quality Assurance

Internal and external quality assurance checks.

Live modifications

Agents can add and edit client information while busy on a call.

Customisable

Simply integrate with existing 3rd party payment, CRM, and PABX platforms.

Advanced reporting

Extensive call reporting and analysed call reports that can be drilled down to agent billing

Let's start the conversation.

Partner with us and solve your telephony, integration, contact centre and business communcation needs.